another example of godaddy's less than ethical actions

I got an email this morning from a staff member of GoDaddy. He used the contact form of the website to send me a question.

Why is that a problem? well...

a: the question he asked me did not seem appropriate use of the contact feature of the drupal groups site, it should have been posted on the primary drupal site as a public post. The contact feature of groups.drupal is not intended for spamlike generic email.

b: the question was aimed at getting me to tell them what rate people charge for drupal work, not asking me a specific question about what I or Openflows would charge. It seems to me that there are better ways of asking for that info, it's called an RFP.

Here is the exchange:


GoDaddy ( has sent you a message via your contact form ( at

If you don't want to receive such e-mails, you can change your settings at


Hello Eric,

I am new to your site. I am a Technical Recruiter for, Inc. I am trying to establish a current market hourly rate for a solid Drupal Developer. Any insight as to what a competitive hourly rate would be in the current market would be greatly appreciated.

Thanks in advance for any information you may be able to provide.



and my reply

If you want to discuss details of a specific set of tasks or a project and are interested in Openflows' rates because you are interested in hiring us, I would be willing to discuss this with you in more detail.

If you are trolling around looking to get information on what people charge for your general use I greatly object to your asking the question.

If you have work that needs to be done, put out an RFP and see what people are looking to charge you.

Keep in mind that any discussion between different companies that do drupal work on rates could be interpreted as engaging in illegal price-fixing and therefor is not something I'm willing to discuss in general context with you.


Maybe I just ruined my chances to overcharge a company that I has angered me by their actions towards me as a consumer -- once illegally overcharging my account and only refunding the money after I contacted the NY State Attorney General about their conduct -- but some clients are not worth working for.

[[[update nov 30 3pm]]]

here's the rest of the conversation:

from godaddy:

Hi Eric,

Thanks for the reply. I apologize if you find the request offensive. I am not trying to "price-fix", but instead, I want to be sure I understand competitive rates in this skill set, as we are implementing Drupal development into our environment.



and my reply, which I don't expect will be responded to.


I found it to be an inappropriate use of the contact feature of the drupal groups site.

I think that you should post such questions publicly on the site, not via generic email sent via groups.drupal. Also, if you are going to contact an individual via the groups.drupal site, your message should be less generic and give some reason for why you selected them for the message.

But, my main response to your question is that if you want to know what people are charging, put out an RFP with specifics and you'll know from the proposals that come back.

Without detail on the exact tasks, there is no useful information that I could provide.


Godaddy is a company to stay away from!
Exposing the Many Reasons Not to Trust GoDaddy with Your Domain Names


On January 24, 2007, I (Fyodor) woke up to find that my domain registrar, GoDaddy, had suspended one of my most popular domains (SecLists.Org) because MySpace objected to content posted by some user to a mailing list which SecLists archives. They didn't give me a chance to dispute or resolve the problem -- just a voicemail saying my domain was “scheduled for suspension”, followed up by a Domain Suspension Notice exactly 52 seconds later. Note that neither of these included a phone number for the abuse department or a reason for the shutdown. It took many hours of phone calls (to general support) and emails (to the abuse department) before they even gave me the reason for the shut down, and fixing the problem took longer still. You can read the full details here. One thing I forgot to mention in that email is the secret phone number to their abuse department: +1 480-624-2505.

Note that SecLists was never hosted by GoDaddy. They were just our registrar, whose job is to maintain a list of the 18 million domains their customers own and the corresponding name servers. They aren't the web content police and shouldn't go suspending domains at MySpace's behest without a court order.

Even after this episode made news worldwide, GoDaddy refused to admit they were wrong. In a News.Com article, GoDaddy general counsel Christine Jones “pointed out that GoDaddy's terms of service say the company 'reserves the right to terminate your access to the services at any time, without notice, for any reason whatsoever.'” In that same article, Jones refuses to rule out suspending a site such as News.Com if a reader posts illegal information in a discussion forum. In another article, Wired reporter Kevin Poulsen catches Jones in a lie. When Kevin notes that GoDaddy shut down the domain only 52 seconds after leaving the voicemail, not one hour as Jones previously claimed, Jones “admits she doesn't know exactly how much notice [Fyodor] had” and declares that “I think the fact that we gave him notice at all was pretty generous”. Is this the sort of company you would hire to manage your domain names? This could happen to any site which allows reader comments or other user generated content. If someone wants to shut down your domain, they just need to post what looks like MySpace usernames/passwords and send a complaint to GoDaddy abuse!

The truly frightening aspect is that this isn't an isolated incident. Many people have posted and emailed similar stories of GoDaddy hijacking their domains without any sort of court order or other due process. Others have paid extra for the so-called "domains by proxy" privacy service, only to have GoDaddy unmask their identity just because someone made a single legal threat (example). Sometimes GoDaddy will suspend a customer's domains and hold them ransom for up to $200 each before they will reactivate or allow a domain transfer (example1, example2, example3). So maybe I should consider myself lucky that they didn't didn't charge me for the privilege of having my domain name wrongly suspended!

I created to document instances of customer abuse at GoDaddy. The goal is for GoDaddy to either improve their policies and customer service, or suffer continued loss of market share to their customer-focused competition.

While I gave my site its bare skeleton, it has become a community effort. As noted in the acknowledgments section, the site logo, some html work, the forums, and legal help have all been donated by volunteers. Even the domain name itself was donated by someone with his own horror stories about GoDaddy!

thanks for the comment

but it seems a bit spammy. I hope you don't mind, but I might edit your comment a bit since it is basically the same content as the main page of

Guys, what is RFP?

Guys, what is RFP?

thanks for asking.

I should be more careful with my use of acronyms.

An RFP is a Request For Proposal. It's the term used to describe the summary of a project put out by an organization so they can get proposals and bids for work.